Acepokie customer support
Acepokie support assists customers with account access, registration, SMS verification, profile details, promotions, game questions and cashier activity. Use the support or chat option displayed on the Acepokie platform so the team can verify the account securely.
Information to include
Describe the issue clearly and provide the relevant date, page or feature. For an account matter, support may ask for a username or registered mobile number. Share only the information requested through the verified support channel and never disclose a password or complete one-time security code.
Login and account recovery
If a password is forgotten or a registered mobile number is no longer available, use the recovery option on the login screen or contact support. Avoid creating a second account while recovery is being reviewed, as duplicate profiles may delay verification.
Deposits and withdrawals
For a missing deposit, pending withdrawal or rejected transaction, keep the date, AUD amount, method, cashier status and transaction reference. Support may need time to coordinate with the payment provider or complete account checks before confirming the outcome.
Verification
When documents are requested, use only the secure upload method provided by Acepokie. Images should be current, clear and show the required details. Do not send identity or payment documents through an unverified social-media account or unrelated website.
Bonuses and promotions
For a bonus question, identify the promotion, claim time and account message and retain the complete terms that applied. Support can review eligibility, turnover progress and expiry information using the account record.
Game rounds
For an interrupted or disputed game, provide the title, date, approximate time, stake and round identifier where available. Do not repeat a deposit or game action solely because the screen has not updated; first refresh the account history and contact support if the record remains unclear.
Security warning
Acepokie support should never need a customer's password, full card security code, online-banking login, crypto private key or recovery phrase. Stop the conversation and return to a verified Acepokie channel if anyone requests those secrets.
Responsible gambling assistance
Customers can contact support to ask about available deposit limits, cooling-off, self-exclusion or account closure. If gambling is causing immediate concern, stop depositing and seek help from a recognised confidential support service in your location.